If you’ve purchased a Hotel Package for Mysteryland, we would like to offer you the following options:
1. Your order will remain valid. This means you will be able to experience the event on August 27, 28 and 28 2021, like you imagined.
2. Your order will be cancelled, and you will receive a voucher instead. The voucher holds a value equal to the amount of your initial order*, which can be used for all ID&T Events events. The voucher will be valid until December 31st, 2021, so there will be plenty of opportunities for you to redeem your credit. You will receive an email containing the electronic voucher ultimately end of June.
By choosing one of the loyalty options above, you will tremendously help the ID&T Events organization; with the support from our fans we can continue to develop future events. If these options do not work for you, you can apply for a monetary refund. Monetary refunds will be processed a month after Mysteryland 2021.
Please let us know your preferred option by filling out the form you received by mail before May 20th. After May 20th, your Ticket or Travel & Stay Package will automatically remain valid for Mysteryland 2021; on August 27th, 28th and 29th 2021.