Payments & purchases

What is the maximum amount of tickets per transaction?
Normally, you can buy 9 tickets per transaction. For events like Amsterdam Open Air, the maximum number of tickets per transaction is 4.  Attention! If...
What payment methods does ID&T accept?
You will be able to purchase tickets and packages with the following payment methods (please note that there are different costs involved for each payment ...
How does a ticketing queue work?
Our ticket partner Paylogic works with a virtual queue. In order to help with the demand for tickets, we will be utilising a queueing system on the website....
I received an error message during the payment process
Payment error, order again If your payment fails due to a lost internet connection, malfunction at the bank or for any other reason, our system will cance...
Can I also buy tickets without a Paylogic account?
You need a Paylogic account in order to buy tickets for our events. Please check your account details before the ticket sales start, to be sure your passwo...
I can’t log in to my Paylogic account. What do I do?
It is possible that you forgot your password or that your password expired. When clicking the ‘forgot password’ button, you will receive a link where you c...
I lost my tickets, where can I find them?
Simply follow this link and enter the e-mail address that you used to place the order with. We will then automatically send you an email that shows all act...