Information for ticketbuyers

What will happen to my Sensation ticket?
If you already bought a ticket for Beyond Sensation, this ticket will stay valid for the upcoming edition on July 3, 2021. This means you will be able to ex...
What if I cannot make it on the new Sensation date?
If you cannot make it to our next edition on July 3rd, 2021, we offer an ID&T Events voucher. With this voucher, you will receive the amount of your ord...
When can I decide what I want to do with my ticket?
If you bought a ticket, you have received an e-mail in which you can let us know before May 20th 2020 which option suits you best. If we do not receive such...
I bought a travel / accommodation package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Beyond Sensation, we would like to offer you the following options: Your order will remain valid. This means you...
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your gr...
What is an ID&T events voucher & how does it work?
All information regarding the ID&T Event voucher can be found here.
I would like to obtain a monetary refund, when will I receive this?
The refund will be processed ultimately a month after the new date of Beyond Sensation; July 3rd, 2021.  This is in accordance with the new regulation reach...
I bought a ticket through Ticketswap, will I get a refund and how much will this be?
Beyond Sensation has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new bu...
I bought a ticket via a ticket reseller, will my ticket  also be honored for the new date?
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our offici...