Information for ticketbuyers

What will happen to my Mysteryland ticket?
If you already bought a ticket for Mysteryland 2020 this ticket will stay valid for the upcoming edition. This means you will be able to experience Mystery...
What if I cannot make it on the new Mysteryland date?
If you cannot make it to our next edition, we offer an ID&T Events voucher. With this voucher, you will receive the amount of your order (including ser...
When can I decide what I want to do with my Mysteryland ticket?
If you bought a ticket, you have received an e-mail in which you can let us know before May 20th 2020 which option suits you best. If we do not receive such...
I bought a Mysteryland travel / camping package, what does this mean for me? What are the (refund) options?
If you’ve purchased a Hotel Package for Mysteryland, we would like to offer you the following options: 1. Your order will remain valid. This means you w...
One of my group members is no longer able to attend Mysteryland, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your gr...
What is an ID&T events voucher & how does it work?
All information regarding the ID&T Event voucher can be found here.
I would like to obtain a monetary refund, when will I receive this?
The refund will be processed ultimately a month after the new date of Mysteryland 2021; August 27th -  August 29th 2021.  This is in accordance with the new...
I bought a ticket through Ticketswap, will I get a refund and how much will this be?
Mysteryland has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. ...
I bought a ticket via a ticket reseller, will my ticket  also be honored for the new date?
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our offici...