Information for ticketbuyers
If you already bought a ticket for Mysteryland 2020 this ticket will stay valid for the upcoming edition. This means you will be able to experience Mystery...
If you cannot make it to our next edition, we offer an ID&T Events voucher. With this voucher, you will receive the amount of your order (including ser...
If you bought a ticket, you have received an e-mail in which you can let us know before May 20th 2020 which option suits you best. If we do not receive such...
If you’ve purchased a Hotel Package for Mysteryland, we would like to offer you the following options: 1. Your order will remain valid. This means you w...
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your gr...
All information regarding the ID&T Event voucher can be found here.
The refund will be processed ultimately a month after the new date of Mysteryland 2021; August 27th - August 29th 2021. This is in accordance with the new...
Mysteryland has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. ...
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our offici...