Information for ticket buyers

What will happen to my Milkshake ticket?
If you already bought a ticket for Milkshake festival, this ticket will stay valid for the upcoming edition in July 2021. This means you will be able to exp...
What if I cannot make it on the new Milkshake date?
If you cannot make it to our next edition, we offer an ID&T voucher. With this voucher, you will receive the amount of your order (including service fee...
What is an ID&T Events voucher & how does it work?
All information regarding the ID&T Event voucher can be found here.
When will I ultimately have to make a decision on what option works best for me?
If you bought a ticket, you will receive an e-mail in which you can let us know before June 8th 2020 which option suits you best. If we do not receive such ...
One of my group members is no longer able to attend, what will happen to my booking?
It is only possible to process the preferred option of the entire order. This unfortunately means it is not possible to break down the order amongst your gr...
I would like to obtain a monetary refund, when will I receive this?
The refund will be processed ultimately a month after the new date of Milkshake,  July 31st - August 1st, 2021.
I bought a ticket through Ticketswap, will I get a refund and how much will this be?
Milkshake has a partnership with Ticketswap. This means all tickets sold through Ticketswap have been canceled and reissued on the name of the new buyer. Th...
I bought a ticket via ticket a reseller. Will my ticket also be honored for the new date?
We are not able to give you any information regarding unofficial ticket resellers such as Marktplaats, Tickets4u, as we have no official partnership with th...
I booked a hotel and/or flight myself, can I get a refund for this?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our offic...
Are my lockers/parking tickets also still valid for the new edition?
Yes, all locker and/or parking tickets will also be valid for the new dates.